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Why Kaiperm

Not for Profit – Built to Serve

We are a not-for-profit financial institution based in Walnut Creek, California exclusively serving the employees of Kaiser Permanente and their family members, as well as Kaiser retirees and volunteers in California and Hawaii. When it comes to serving members of the Kaiser family, we stand by our founding principle – people helping people. And as we continue to help more and more members of the Kaiser family with our unique financial services, we grow along with you.


Our Mission

Dedicated to delivering trusted, convenient, comprehensive and lifelong financial relationships, exclusively for employees, doctors and their family members of The Kaiser Permanente Family.


Our Vision

Helping members of the KP families thrive financially for life.


Become a Member



Kaiperm Credit Union got its start in August 1957 under the name Kaiperm Walnut Creek Federal Credit Union; founded by employees of Kaiser Foundation Medical Care Program in the Walnut Creek area, Kaiperm was created to serve Kaiser employees, their immediate family members, and volunteers through the organization. Later that month, Kaiperm was approved as a charter, and the following month, elections were held at its first board meeting.

A Benefit for Kaiser Employees

A benefit for Kaiser Employees

As you build your career with Kaiser Permanente, you have access to many of unique benefits. We believe that wellness goes far beyond just physical health, and financial wellness is our top priority. Kaiperm offers one of the biggest benefits for Kaiser employees and doctors – we enhance your compensation package with our banking and financial services, our financial education workshops and counseling, and loan rates that rival what you’ll find at big banks. Best of all – it’s free to join!



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Kaiperm Newsletter

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If you have what it takes to excel at customer service in the financial industry, Kaiperm Credit Union looking for highly motivated, energetic and creative individuals for both full-time and part-time positions in the Walnut Creek Main Office. We offer a competitive compensation package, a great working environment, and room to grow.


Job Listings

Member Service Representative II

Apply now

Job details:

Job Type: Full-time
Customer service: 1 year (Required)
Qualifications: High school or equivalent (Required)

Position Summary

The Member Services Representative serves as the liaison between the member and the Credit Union.
He or she provides excellent member service and deepens relationships with every member. The incumbent also provides a variety of transactional and other services over all delivery channels as well as provides information on a full range of credit union products and services, while working to deepen member relationships and increase membership. The incumbent also opens accounts, takes loan applications and processes teller transactions for members, and interviews, identifies and professionally handles the members’ financial needs.

All employees of Kaiperm Credit Union are proactive, results driven and fully committed to the Credit Union’s mission and vision by striving to achieve the highest standards of excellence and consistently exceeding the expectations of member, and community experiences. We are also enthusiastic and willing ambassadors of the Credit Union through participation in Business Development through membership drives.

Essential Functions and Responsibilities

Customer Focus: Experience, Products and Services

Dependability and Productivity

Branch Member Coordination

Quality Assurance and Regulatory Compliance

Team Dynamics / Leadership

Knowledge Skills and Abilities

Education and Background

Physical Requirements, Reasonable Accommodation and Work Environment
All reasonable accommodations will be made to ensure a safe and functioning working environment for those individuals who will require such accommodations

EEO statement
Kaiperm Diablo Federal Credit Union does not discriminate in employment opportunities or practices on the basis of race, color, religion, creed, sex, national origin, age, disability, marital status, pregnancy, childbirth, breastfeeding or related condition, ancestry, medical condition including genetic characteristics, veteran or military status, sexual orientation, gender expression, any persons holding an undocumented “AB” 60” driver’s license, or any other characteristic protected by law. This provision also includes the perception that anyone has any of the above characteristics, or is associated with a person who has or is perceived as having any one of these characteristics. All such discrimination is unlawful.

DISCLAIMER* This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. All employees are to maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, co-workers, and management.

Job Type: Full-time

Pay: $15.00 – $22.00 per hour


Physical Setting:


COVID-19 considerations:

This position requires COVID vaccination.



Work Location:

Communication method(s) used:

Job Duties:

This Job Is Ideal for Someone Who Is:

Benefit Conditions:

Work Remotely:

COVID-19 Precaution(s):

Work Location: One location

Annual Meeting

Thrive Rewards Checking

Join us for our 64th Annual Meeting!

Kaiperm Credit Union’s 64th Annual Meeting has been scheduled to take place from 5:00 – 6:00 pm PST on Tuesday, June 29, 2021. Occurring virtually via Zoom Meeting or you can phone in using the information listed below. The Annual Meeting is your opportunity as a member of the Credit Union to engage and participate in your membership. It is also the time we use to elect Board Members, and showcase the Credit Union’s 2020 financial performance, accomplishments and highlight new products and services, and give away some great prizes!

​We look forward to you joining the Zoom meeting, and we thank you in advance for your attendance!


Download – 2021 Annual Meeting Agenda
Download – 2021 Annual Meeting Presentation
Download – 2020 Meeting Minutes

If you have any questions please call or text
​Kaiperm Credit Union 925-939-5626



Annual Meeting FAQs

Will There Be A Physical Meeting Location? 
No, our 64th Annual Meeting will be held virtually using a Zoom Virtual Meeting and there will not be a physical meeting location.

What Is Zoom? 
Zoom is a video communication platform that allows individuals to connect in a virtual space using audio and video capabilities.

Do I Need To Register or Sign Up To Attend The Annual Meeting? 
Yes; however, registration can be done in advance up until 4pm, June 29th, the day of the Annual Meeting. Preregistration in NOT a commitment to attend. You will need to register to receive direct links and information to access our secure Zoom Virtual Meeting Space. Registration also allows us to enter primary account holders who are present and still connected at the end of the Annual Meeting; for the prize giveaway drawing! If you have any issues registering for the Annual Meeting, please contact the Credit Union.

Will I Have To Purchase Or Download Anything? 
There is no Zoom software purchase necessary to participate in the Annual Meeting. If you choose to participate in the Annual Meeting using your computer, tablet, or smart phone, you may be prompted to download the Zoom software to view the video feed from the annual Meeting.

Do I Have To Use A Computer Or Other Electronic Device To Participate In The Annual Meeting? 
If you don’t have a computer, tablet, or smart phone to access the Zoom Virtual Space, you  can still attend the Annual Meeting through the dial-in by phone option. Instructions for the dial-in options will be provided in your Annual Meeting registration confirmation. Members choosing to only dial in by phone will not be seeing the meeting video feed, or have access to all participation options offered through the Zoom software.

Do I need to be present to win one of the prizes? 
In order to win one of the prizes, you must be an attendee in the Zoom meeting. We will draw from the names that are present in the meeting and contact winners via email or phone number provided when registering.