"People Helping People"is our founding priciple.

Position: Member Service Representative I (Non-Exempt)
Department: Branch Services

Are you enthusiastic, positive, and someone who just loves to help people? Wondering what a Member Service Representative does? We’re glad you asked! The Member Services Representative simultaneously works on their professional goals while helping Kaiperm members achieve their financial goals! Our MSRs provide excellent member service and develop the relationship value of the Kaiperm productions and services.

Salary range for MSR I position
Pay: $17.55 – $21.63 per hour
Salary is dependent on experience.

Daily Focus: Member Experience, Products and Services:

• Friendly and professional MSRs will assist members with their transactions such us deposits, withdrawals, cash balancing, and loan applications and other products/services
• Actively recognize member needs and make referrals that may be of benefit to them
• Give your best every day to provide top-notch service

Dependability and Professionality:

• Have the desire to learn new things and be an ambassador for CU products and services
• Consistently utilizes professional and friendly communication to members and staff while remaining focused and calm under pressure.
• Must be dependable in attendance and punctuality
• Follow procedures and compliance regulations
• Proficiency in computer navigation including Microsoft Office
• Effective communication skills, verbally and written

Qualifications:

Education:

• Successful completion of High School curriculum or GED. Some college preferred, not required.

Experience:

• One to two-year minimum banking and cash handling experience preferred
• One year customer service experience in a contact center environment and or financial services experience
• Member relationship building experience preferred, not required

Physical Requirements:

• Prolonged sitting throughout the workday with occasional movements throughout the day to interact with staff, accomplish tasks, etc.
• Corrected vision & hearing within the normal range
• May require lifting up to 15 pounds
• Must possess sufficient manual dexterity to skillfully operate standard office equipment

Company Benefits You Can Enjoy:

• Fully paid health insurance premiums for employees
• Quality medical, dental and vision care coverage
• 401(k) retirement plan with up 5% of salary matching employer contributions
• Incentives/bonus
• Generous paid time off, paid holidays
• Rate discounts consumer loans

 
Apply now