COVID-19CORONAVIRUS INFORMATION

Financial Relief

UPDATE 12/9/2020
– Limited Branch Access

Due to the increase in Covid 19 cases in Contra Costa we have decided to change access to our two branch offices for at least the next two weeks. Lobby access is closed at both offices. If you need to conduct your transactions in person, you can come to either branch and use the mail slot for your transaction. You can also call (925) 939-5626 or email us at info@kaipermcu.org or loans@kaipermcu.org to request what services you need and what time you need to have it done by.

For loan closing we will make appointments or we can send you the documents electronically. We also have our online banking for transfers and paying bills and mobile app for depositing checks. At our Shadelands office we have an ATM and a night drop.

You can also use a shared branch ATM and you can locate on our website using this link https://co-opcreditunions.org/locator/ Thank you for understanding and staying safe and healthy.


UPDATE 4/15/2020
– Beware of Scams Related to the Coronavirus

Scammers are taking advantage of the coronavirus (COVID-19) pandemic to con people into giving up their money. Though the reason behind their fraud is new, their tactics are familiar.

  • IRS Tax Scams & Consumer Alerts
  • Beware of criminals pretending to be WHO
  • Coronavirus: Scammers follow the headlines 
  • CFPB blog post: Beware of scams related to the coronavirus

UPDATE 4/06/2020
– Masks REQUIRED for In-Branch Transactions at Shadelands

For the safety of our employees and our members, we are now requiring all visitors to wear a face mask when entering and conducting business in the office. If you do not have a face masks, please utilize the door slot, ATM, or night drop for us to handle your transaction. Thank you for your cooperation and safety.


UPDATE 3/26/2020
– Financial Relief To Those Affected

We can help bring immediate financial relief to those affected by COVID-19. For our members who have lost their job temporarily or had reduced hours causing a loss of income, we may be able to offer a 60 or 90 day loan forbearance on Kaiperm loans as well as no adverse credit reporting during the forbearance. Additionally, we may be able to reverse fees, such as Non-Sufficient Funds, ATM, and late charges.

For first mortgage home loans, please contact TruHome Solutions at 844.310.0167 or email: mtgrecovery@truhome.com.

For all other Kaiperm Loans and Credit Cards, contact Kaiperm directly at 925.939.5626 or email: loans@kaipermcu.org for assistance.

To apply for loan deferment, please complete the Deferment Request Form and email it to loans@kaipermcu.org

DOWNLOAD DEFERMENT REQUEST FORM


UPDATE 3/22/2020
– Shared Branching Impacted

Shared Branching has been impacted due to COVID-19/Coronavirus. Most locations have been restricted to ATM-only for Shared Branching Services. This Locator displays up-to-date available locations, hours & services available:

SHARED BRANCHING LOCATOR


UPDATE 3/14/2020
– General Member Information

We understand the concerns of our members surrounding the COVID-19 coronavirus, and we assure you that the health and safety of our members is of utmost importance at all times.

To ensure that all our team members are taking appropriate safety and hygiene precautions, we are closely monitoring information as it’s released from the Centers for Disease Control (CDC) and other domestic and international health agencies. We are requiring our team members follow proper hygienic practices, encouraging them to stay home if they are sick or have been exposed, and have provided hand sanitizer in our branches. If you are feeling ill, experiencing symptoms, or have been exposed to the virus, we encourage you to avoid visiting our branches to prevent the virus from being spread.

Our members come first at Kaiperm Credit Union, and we will always be able to serve you. Our online banking portal and free mobile banking app are available 24/7 for regular banking services, and you can use the mobile app to deposit checks using your smartphone’s camera. If you aren’t sick or experiencing symptoms but still want to take caution, you can visit any of the surcharge-free CO-OP ATMs in your area: https://www.co-opfs.org/Shared-Branches-ATMs

Additionally, you can give us a call at (925) 939-5626 or email us at info@kaipermcu.org and learn about all of our convenient banking options here.

Our hearts and well wishes are with all those who have been affected by this virus.


CUNA Mutual Risk Alert
– Corona Virus Scam

Coronavirus Stimulus Scams Surface Targeting Members. Learn about what to look for and ways to protect yourself by clicking the button below.

LEARN MORE
COVID-19 Information

A Safe Place for Your Money

A Safe Place for Your Money

Kaiperm members can find comfort in knowing that no matter the size of your deposit, every dollar is safe, secure and 100% insured by the NCUA, up to $250,000. We're here to keep your assets safe as they grow.

Join Us Now