Debit Card Upgrade Coming Monday, June 27, 2022!
We’re excited to share that our Debit Card program is going through an upgrade on Monday June 27, 2022! We know that you probably have some questions about that upgrade, which is why we have created this page to highlight the key areas and what to expect from our upcoming upgrade. We will share various information with you leading up to the Debit Card Upgrade so please make sure to check this page for updates.
Frequently Asked Questions:
Will I get a new Debit Card for the upgrade?
No, you will keep your current Kaiperm CU Debit Card with the same card number and expiration date until that card is set to expire. When that card is reissued, you will still keep the same card number unless it is reissued due to fraud.
Will my Debit Card work during the upgrade?
On Monday June 27, 2022, there may be a brief period where your Debit Card will not work while we transition to our new system. If you anticipate needing cash on Monday June 27, 2022, we advise you to make a withdrawal prior to this day, just to be safe.
What number can I call if my Debit Card is lost/stolen?
You can call 925-939-5626 to report your card as lost or stolen.
What number can I call to activate my Debit Card?
Starting Monday June 27, 2022, you will call 866-762-0558 to activate your Debit Card.
How am I protected from fraud with my Debit Card?
We are adding a new feature to our Fraud Detection service, introducing an advanced neural network predictive software application, which detects card fraud quickly and accurately, minimizing member risk and protecting your account.
If my Debit Card is lost or stolen and I am waiting on a replacement. How can I access cash?
You have access to 5,600 shared branches where you can make withdraws and deposits without a your Kaiperm Debit Card. All you’ll need is your Government ID and Kaiperm CU Account/Member Number. Click Here to locate a shared branch near you.
I still have questions, how can I contact you?
TEXT us any time: 925-939-5626
You can also call us weekdays from 8:00am – 4:30 PST: 925-939-5626
A Safe Place for Your Money
Kaiperm members can find comfort in knowing that no matter the size of your deposit, every dollar is safe, secure and 100% insured by the NCUA, up to $250,000. We're here to keep your assets safe as they grow.